Your safety is our priority
The Ministry of Small Business has made it mandatory under Australian Consumer Law that safety of users of hoverboards or self balancing scooters be taken care of.
Your safety is our top priority at Melbourne Hoverboard. All our products including Self balancing scooters, Segways and Hoverboards confirm to the Australian Safety Standards, have been tested and approved as 100% safe by Australian labs.
Compliance With Australian Safety norms
All Melbourne Hoverboard products confirm to the stringent safety standards of Australia. Our products are tried and tested under extreme conditions for toughness. Our packaging label lists all the essential details users would need, in addition to the warning pertaining to minimum and maximum weight.
In accordance with Australian Safety Standards, we use premium quality certified lithium ion batteries to give you a seamless riding experience. These batteries are totally safe and reliable.
Certified Batteries
All Melbourne Hoverboard products are powered by certified lithium ion batteries. Incidences of fire and smoke have been reported previously due to substandard lithium ion batteries. Therefore, in the best interests of our customers, we use only premium quality certified lithium ion batteries.
Certified batteries are approved by various regulatory bodies, are durable and minimize the risk of fire, smoke and other accidents, thus ensuring consumer safety.
One Year Warranty
Melbourne Hoverboard products are covered by 1 year warranty for parts of main operating board. Other components carry a 6 month warranty.
We offer conditional warranty, meaning any damage caused to the product post-delivery will not be covered under the warranty. The customer will need to send us the hoverboard pictures, describing the issue with the hoverboard. Our experts with then study the problem and evaluate your claim. The cost of return shipping will have to be paid by the customer.
Our promise
Your safety first…that’s our promise to you. Recent investigation into the self-balancing scooter accidents revealed that the cause of fire or smoke was use of low quality li-ion batteries, which caused short circuits and eventually fire.
Melbourne Hoverboard products conform to the Australian Safety Standards. When using a product like Hoverboard, safety is a primary concern and that’s why we never compromise on quality and safety of our hoverboards and its batteries to ensure highest safety for you and your loved ones.